There’s nothing more frustrating than not feeling supported in keeping your education technology running smoothly. Amplified IT’s mission is to enable and empower organizations to get the most out of their Google Workspace. To ensure that administrators, teachers, and students have a positive school experience, we offer the help you need with our Support Stacks service.
You have our support
Customers who have added a support contract to their purchase of Google Workspace for Education editions, Amplified IT SaaS tools, or our partner solutions, have always had access to the support, consultancy, migration, provisioning, and training teams. To receive proactive assistance, our specialists were reached via our support ticketing system, email, and live video conferences, and contracted support hours were docked in 15-minute increments. While this is still the process, Support Stacks makes navigating your Google adoption roadmap even more efficient and effective.
Support Stacks are brief engagements with the Amplified IT support team. They are designed to provide clear deliverables around key topics and common pain points, and to utilize less than 10 hours of contracted support time. Also, as the name suggests, the Support Stacks can be stacked on each other, depending on a district’s needs. This new service makes it easier to track how many hours you’re using, and what you’re using it on.
Stacks on stacks on stacks
When Amplified IT’s support team released Support Stacks in March 2021, there were only 3 categories of support. Now, there are 6 categories to choose from:
Storage Insights: Learn how file storage is used within a Google Workspace for Education tenant, and determine current total usage, top users, and top storage usage cases to help plan for future controls over usage to best fit educational purposes
OU Restructure: See your current OU structure, receive a recommendation for OU structure changes, and a completed OU restructure, including moving users as needed
GAM Setup & Best Practices: Command line tool that can be used to perform bulk actions, access data, and create automated Google Workspace for Education workflows
Google Voice Numbers Cleanup: The removal of unassigned Google Voice numbers to avoid incurring additional billing costs
Gmail Security: Optimizing Gmail settings to ameliorate issues with usability and security
BigQuery: Exporting Google Workspace log and usage reports in to Google BigQuery with Standard and Plus editions
Get in the GAM
You can see the benefit of Support Stacks by taking a deeper dive into the deliverables, so let’s take a look at GAM Setup & Best Practices. GAM is an open source command line tool for making changes to projects in the Google Admin console. Because GAM allows for bulk actions, you and your IT staff will no longer have to consume your time with manually performing tasks.
Read “GAM and Managing Your Admin Console” for more about what GAM can do
When you choose the GAM stack, not only do you get time back, but Amplified IT’s support team uses only 1-2 of your contracted support hours to walk you through super admin access to the Google Workspace tenant, complete GAM installation, and provide an overview of best practices and key use cases.
Support Stacks are changing the way our customers use their support hours. Let our Amplified IT team help you find the solution to your pain point. Learn more about support and Support Stacks from our support guide.
If you do not currently have a support contract or want to add additional hours, contact your regional account manager.
Onboarding & Engagement Consultant
About the Author:
Catherine lives in Virginia Beach, walking distance to the Chesapeake Bay where she is Amplified IT’s Google for Education Onboarding and Engagement Consultant. Catherine joined the Amplified IT team in 2017 after serving in public schools for 13 years as a teacher in addition to various technology roles. Her current role as Onboarding and Engagement Consultant allows ample opportunity to empower schools, while sharing best practices to get the most out of the cloud solutions they adopt. In her spare time, you can find her at the beach with her family, likely chasing her 2 young daughters and petting all the dogs.