Expand Google for Education’s basic break-fix support

Your technical staff are expending more time and resources trying to stay on top of Google Workspace for Education updates and manage Chrome OS as technology becomes essential to the modern classroom. Amplified Support for Google for Education partners IT teams with Google IT specialists who provide on-demand support, customized solutions, and professional collaboration to help them keep up with Google’s ever-evolving environment and optimize the operation of your domain.

Enterprise-level support for a secure and reliable workspace
Empower your technical staff with the support they need to make the right decisions for your domain when network errors, misaligned settings, security breaches, app degradations, and other challenges present themselves. Instead of having to research, learn, trial, and implement untested solutions on your own, Amplified Support for Google for Education gives you access to:

On-Demand Support

1:1 outcome-based sessions with Google IT Specialists

Support available to you and your technical staff

Priority escalations of support tickets to Google

Highly responsive four-business-hour SLA

Customized Solutions

Annual domain analysis against EDU best practices and focused on your strategic goals and priorities

A roadmap of recommendations for support stacks, training, and tools that are unique to your institution’s needs, challenges, and priorities

A Chrome device refresh or performance strategies that ease Chromebook management

Professional Collaboration*

An active community of other Google Admins in an online discussion forum

A robust content library of technical resources

Timely synthesis of Google for Education news and updates

*Membership to the Google Technical Collaborative

Consult with a Google IT Specialist.

Discuss your technical priorities and discover how Amplified Support for Google for Education can enable your institution to meet its EdTech goals with a FREE 15-minute consultation with a Google for Education IT Specialist.

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Google Workspace for Education Timeline.

Support is an important part of an institution’s Google for Education journey to maintain a digital space for productivity, communication, and collaboration.

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