GAFE Support

CONTACT SUPPORT / RAISE SUPPORT TICKET

  • Overview

  • Each organization receives 24/7 support from Google Support which is limited to basic break/fix issues. Amplified IT GAFE support services expand on Google’s support, offering access to EDU-focused support specialists and proactive assistance with the entire implementation, not just the Google elements.

What does GAFE Support Offer?

Our Support Team has background in K-12 education and has in-depth knowledge of GAFE best practices. The team is made up of a wide range of Google Deployment Specialists, Certified Administrators, Trainers, and Innovators.

  • on-demand-gafe

    On-demand GAFE
    Admin Training

    Our Support Team becomes your just-in-time personal trainer on the Admin console. Whether you are looking for an overview of best practices, or a deep dive into settings and configuration, our team is here to help.

     

  • support technical services

    Technical
    Services

    Larger projects and technical implementations around GAFE can also be arranged via our GAFE Support. Our team will scope the work and use a set number of hours to carry out tasks such as GADS/GAPS installation and configuration or data migration.

     

  • Escalation

    Escalation point for
    your internal team

    As a Google Partner, we have direct access to Google’s escalation processes, support and management teams. We can offer immediate escalation paths for our partners such as Cloudlock, GoGuardian, Hapara, Securly, Backupify, and others.

     

     

  • custom

    Custom
    Solutions

    There are many ways in which GAFE can be integrated into existing infrastructure or replace existing processes. At Amplified IT we specialize in creating custom scripts, extensions, and solutions built on Google’s APIs to meet your goals.

     

  • How does remote support work?

    We offer our GAFE Support in blocks of hours that can be applied to a single large project and/or split across the school year. The hours can be used for any combination of our remote services such as consultancy, support, and training. As our GAFE Support services are on demand we will always be ready when you are.

  • howdoesitwork1support

  • howdoesitwork2support

  • How does my team use the hours?

    Once you have a GAFE Support Agreement in place, designated administrators may raise a Support case via email or raise a ticket on our support portal. We can book solutions in which you are able to easily arrange remote training sessions.

GET YOUR GAFE SUPPORT TODAY!