Each organization receives 24/7 support from Google Support which is limited to basic break/fix issues. Amplified IT GAFE support services expand on Google’s support, offering access to EDU-focused support specialists and proactive assistance with the entire implementation, not just the Google elements.
What does GAFE Support Offer?
Our Support Team has background in K-12 education and has in-depth knowledge of GAFE best practices. The team is made up of a wide range of Google Deployment Specialists, Certified Administrators, Trainers, and Innovators.
Our Support Team becomes your just-in-time personal trainer on the Admin console. Whether you are looking for an overview of best practices, or a deep dive into settings and configuration, our team is here to help.
Larger projects and technical implementations around GAFE can also be arranged via our GAFE Support. Our team will scope the work and use a set number of hours to carry out tasks such as GADS/GAPS installation and configuration or data migration.
Escalation point for
your internal team
As a Google Partner, we have direct access to Google’s escalation processes, support and management teams. We can offer immediate escalation paths for our partners such as Cloudlock, GoGuardian, Hapara, Securly, Backupify, and others.
There are many ways in which GAFE can be integrated into existing infrastructure or replace existing processes. At Amplified IT we specialize in creating custom scripts, extensions, and solutions built on Google’s APIs to meet your goals.
How does remote support work?
We offer our GAFE Support in blocks of hours that can be applied to a single large project and/or split across the school year. The hours can be used for any combination of our remote services such as consultancy, support, and training. As our GAFE Support services are on demand we will always be ready when you are.